McShaw Optometrists. Specialist eye Centre. South West Home visits too Tel: 01395 578724
McShaw Optometrists. Specialist eye Centre. South West                 Home visits too             Tel: 01395 578724

Practice Policies



 Data Protection Act 1998, Freedom of Information Act 2000


Patient and Client Information



We hold various pieces of information about you including your name and address, and clinical details such as the state of health of your eyes, your spectacle and/or contact lens prescription, and copies of any letters we have written about you or received from other professionals, such as your doctor. You are entitled to a copy of this information although there may be an administrative charge for providing it. If you wish to see your records, please ask Mrs S. McShaw  and we will respond   as quickly as possible and in any case are required to do so within 40 days.

If you require independent advice, contact the Information Commissioners Office at

We adhere to the guidelines of the College of Optometrists and the Data Protection Act and will not pass any of your personal information to a third party without your consent unless there is a clear public interest duty to do so.


 You will need to provide us with your consent if you wish us to pass your information to another Optometrist.


 If you are an NHS patient, we are obliged to provide the portion of your record that relates to NHS services to authorised persons within the NHS (who are in turn subject to a duty of confidentiality), if they request this.

This is usually to confirm that we have provided the NHS services that we have been paid for, and to improve quality of  care. It is also possible that the NHS may contact you to ask if you have received services (such as a sight test or spectacles) as part of this monitoring.

Within the practice we may use the information to analyse trends, or to audit our performance. This enables us to monitor and improve the quality of care that we offer you. Wherever possible (i.e. if we do not need to know who an individual  patient is) we will only analyse trends from anonymised information.

If you have any queries about this please contact us and we will be happy to help



Data security And protection.


        We recognise that Data Security and Protection is essential for modern optical practices                  delivering private and NHS services. We take the security and protection of our patients’

        data extremely seriously. All data will be processed in full accordance with the Data                          Protection Act 2018 incorporating GDPR. This Policy includes the requirements of

        the national Data Security Standards applicable to an optical practice.

       The Practice’s Senior Information Risk Officer (SIRO) is responsible for implementing

      this policy in conjunction  with Practice management. The SIRO will also work alongside

      the Practice’s Data Protection Officer (DPO) and  the Practice’s Caldicott Guardian.

  • The Practice’s SIRO is Mr. F McShaw (Data Security Standard 1.1.1).
  • The Practice’s DPO is Mrs S. McShaw  (Data Security Standard 1.1.6).
  • The Practice’s Caldicott Guardian is Mr F McShaw (Data Security Standard 1.1.3).

      The Practice is registered with the Information Commissioner. Our registration number is                 Z1831171



      If you have any queries, please contact up and we will be happy to help once again.








McShaw Optometrists. Specialist eye centre S.W.

123, High Street  



Business hours

By Appointment Only:

Monday to Friday 

9.30 to  5pm

  • Covid 19 Video & Telephone consultations welcomed
  • Frame drop off available for repairs



Worried? Call us            

Tel.: 01395 578724



Or use our 

contact form. 


Check our range of services here.

Print Print | Sitemap Recommend this page Recommend this page
© McShaw Optometrists